Oral turnover by phone when technicians cannot meet

Aviation Mechanic General (AMG) practice question 5 of 16 on Human Factors. ACS element AM.I.L.K8 · difficulty: standard. Want to answer it in a timed quiz? Use the Aviation Mechanic General (AMG) practice mode.

Question bank updated 2026-09-22

QUESTIONA technician arriving for the night shift must continue a partially completed job, but the departing technician has already left the work area. According to FAA-H-8083-30B, what is the acceptable way to obtain the turnover?

AContinue from the last signed step; the signatures are the turnover
BRely on the written job card alone; oral turnover is optional
CObtain an oral turnover by phone and review the paperwork

Show the answer and explanation

Correct answer: C. Obtain an oral turnover by phone and review the paperwork

A — incorrect Signatures alone are not a turnover; the handbook says the absence of either a written or oral turnover serves as a warning that an error could occur.
B — incorrect The handbook states it is vital that work not be continued without both oral and written communication between the technician who started the job and the one continuing it.
C — correct The handbook says a phone call can be made to obtain an oral turnover when technicians cannot meet face-to-face, and that work must not continue without both oral and written communication between the two technicians.

BACKGROUND

Shift change is a common scenario where communication is critical. Many steps in a maintenance procedure cannot be seen or verified once completed because installed components hide the work, so the departing technician must thoroughly explain what has occurred. The Aviation Maintenance Technician Handbook - General (FAA-H-8083-30B) says continuing a job started by someone else should only occur after a face-to-face meeting in which the paperwork is reviewed, the completed work is discussed and attention is drawn to the next step. If necessary, a phone call can be made to obtain an oral turnover when technicians cannot meet face-to-face. The absence of either a written or oral turnover serves as a warning that an error could occur.

STUDY TIP

Remember that a proper turnover has two parts, oral and written, and that a phone call is the handbook's fallback for the oral part when a face-to-face meeting is impossible.

KEY POINTS

Continue another technician's job only after a turnover meeting that reviews the paperwork and the next step.
A phone call is acceptable for the oral turnover when a face-to-face meeting is not possible.
Missing either the oral or the written turnover is a warning of possible error.

SOURCES

FAA-H-8083-30B ch14 "Lack of Communication"

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